Are you an IT service owner who wants to ensure your service is meeting customer requirements by detecting the events proactively before becoming incidents? Or are you an IT operation manager who is handling excessive amount of events and want to decide which one should be an alert? …

By 2019, ITIL is renewed as ITIL 4 to integrate Agile and DevOps to ITSM strategies and become more customer focused rather than being IT centric. Not a big surprise, ITIL is expected to be aligned with digital transformation and digital organizations while emphasizing soft skills such as communication, collaboration…

Let me begin with the statement of management guru Peter Drucker,

“Culture eats strategy for breakfast!”

Do you agree that culture is stronger than strategy, targets and roadmaps or not?

You might find concept of culture as vague. To be clear, company culture could be defined as shared values, attitudes…

İşimizi yaparken bizi en çok mutlu eden, başarılı hissettiren ya da anlamlı bir şeyin parçası olduğumuzu düşündüren etkenler neler?

Bu kavramlar kişiden kişiye değişkenlik gösterebilir. Daha basit söyleyecek olursam, anne babalarımızın dile getirdiği “severek yaptığın bir işin olsun da gerisi olur” dileğinin içini neler dolduruyor?

Beklentiler değiştikçe farklı yanıtlar mümkün olsa da aklın yolu bir dedirten birkaç önerme üzerinden bu zor soruyu yanıtlayacağım.

Mutlu Olma Sanatı

Düşünür Bertrand Russell…

elcinyildizbayrak

being curious and looking beyond

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