As an ITIL expert, I want to discuss the difference between incident and problem based on ITIL 4. Although both of the terms are commonly used in daily business life, sometimes I observe misusage or misunderstanding of incident and problem concepts. In this short article I discuss the relationship of…

By 2019, ITIL is renewed as ITIL 4 to integrate Agile and DevOps to ITSM strategies and become more customer focused rather than being IT centric. Not a big surprise, ITIL is expected to be aligned with digital transformation and digital organizations while emphasizing soft skills such as communication, collaboration…

Let me begin with the statement of management guru Peter Drucker, “Culture eats strategy for breakfast!” Do you agree that culture is stronger than strategy, targets and roadmaps or not? You might find concept of culture as vague. To be clear, company culture could be defined as shared values, attitudes…

Visualization is a powerful method at problem solving. Professional design thinker Tom Wujec offers to use visual diagrams to solve even complex business cases. For many years, he has been asking people for sketching “how to make toast” at several workshops. If you like, you could try now as well…

İşimizi yaparken bizi en çok mutlu eden, başarılı hissettiren ya da anlamlı bir şeyin parçası olduğumuzu düşündüren etkenler neler? — Bu kavramlar kişiden kişiye değişkenlik gösterebilir. Daha basit söyleyecek olursam, anne babalarımızın dile getirdiği “severek yaptığın bir işin olsun da gerisi olur” dileğinin içini neler dolduruyor? Beklentiler değiştikçe farklı yanıtlar mümkün olsa da aklın yolu bir dedirten birkaç önerme üzerinden bu zor soruyu yanıtlayacağım.